Privacy Policy

Introduction

Welcome to adda1. We are committed to protecting your privacy and handling your personal data with the highest standards of care and transparency. This Privacy Policy explains how adda1 collects, uses, discloses, and safeguards the information you provide when you access or use our online gaming platform at adda1.pro.

By registering an account, accessing our platform, or using any of our services — including cricket betting, live casino, slots, and crash games — you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users of adda1, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

Information We Collect

To provide you with a secure, personalised, and fully functional gaming experience, adda1 collects several categories of personal and technical information. These include, but are not limited to, the following:

• Identity information: full name, date of birth, gender, and a copy of a government-issued ID document for account verification purposes.
• Contact information: email address, mobile phone number, and residential address (city and region within Bangladesh).
• Financial information: payment method details such as your bKash, Nagad, or Rocket mobile wallet number, transaction history, deposit amounts, and withdrawal records. We do not store full card numbers.
• Technical information: IP address, device type, browser type and version, operating system, session timestamps, referring URLs, and page interaction data collected automatically when you use our platform.
• Behavioural and gaming data: your game preferences, betting patterns, session duration, bonus usage history, and responsible gaming settings such as deposit limits or self-exclusion requests.

We collect this information directly from you during registration and account management, automatically through cookies and tracking technologies when you browse our platform, and occasionally from third-party identity verification and payment processing partners.

How We Use Your Information

adda1 uses the personal information we collect for specific, legitimate purposes directly related to operating our gaming platform and serving our users across Bangladesh. Your data will only ever be used for the following purposes:

• Account creation and management: to register your account, verify your identity, maintain your account security, and personalise your experience on adda1.
• Financial transactions: to process deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels, and to handle withdrawal requests in Bangladeshi Taka (BDT).
• Customer support: to respond to your queries, resolve disputes, address technical issues, and communicate important account-related updates to you.
• Platform improvement: to analyse user behaviour, fix bugs, optimise game performance, and enhance the overall quality of our services based on how players interact with adda1.
• Legal and regulatory compliance: to meet our obligations under applicable laws, prevent fraud, money laundering, and underage gambling, and respond to lawful requests from competent authorities.
• Responsible gaming: to monitor gameplay patterns, enforce deposit limits, process self-exclusion requests, and implement any responsible gaming measures requested by the user or required by our policies.

Data Sharing and Third Parties

adda1 does not sell, rent, or trade your personal information to any third party. We may share limited data with trusted third-party service providers strictly for the purpose of operating our platform. Such parties include:

• Payment processors and mobile wallet partners such as bKash, Nagad, and Rocket, solely for completing financial transactions you initiate.
• Identity verification services engaged to fulfil KYC obligations and prevent fraudulent account creation or underage access to our platform.
• Analytics and platform performance tools used to monitor site uptime, detect errors, and improve the user experience — these tools receive anonymised or aggregated data only.

Any third party engaged by adda1 is contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. We do not authorise these parties to use your data for their own independent marketing or business purposes.

Data Retention

adda1 retains your personal data for as long as your account remains active or as required to provide you with our services. Once you close your account, we will retain only the minimum data required for legal, regulatory, and fraud prevention purposes for a period of up to five years, after which it will be securely deleted or anonymised.

Transaction records and financial data may be retained for longer periods where required by applicable financial regulations. In such cases, access to this retained data is strictly limited to authorised compliance personnel only.

Cookies and Tracking Technologies

adda1 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that allow us to remember your session, maintain your login state, and understand how you navigate across different sections of adda1 — including the cricket betting section, slots lobby, and live casino area.

We use both essential cookies (which are required for core platform functionality and cannot be disabled) and optional cookies (such as analytics and preference cookies). You can manage optional cookie preferences through your browser's built-in settings at any time. Disabling certain cookies may limit some features of the adda1 platform, such as remembered login sessions or personalised game recommendations.

Your Rights Regarding Your Data

adda1 respects your rights over your personal information. All registered users of our platform have the following rights, which they may exercise at any time by contacting our support team:

• Right of access: you may request a copy of all personal data we hold about you, including your account information, transaction history, and gaming activity records.
• Right to rectification: if any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: subject to our legal and regulatory retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes it was collected for.
• Right to restrict processing: you may request that we limit how we process your data in certain circumstances, for example if you contest the accuracy of the data we hold.
• Right to withdraw consent: where we process your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time with immediate effect.

To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of your request. We will acknowledge your request within 48 hours and aim to resolve it within 30 days.

Security of Your Personal Data

adda1 takes the security of your personal data seriously. We implement a combination of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmissions, secure storage with access controls, regular security audits, and staff training on data protection best practices.

While we make every reasonable effort to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, adda1 will notify affected users and relevant authorities as required by applicable law. We recommend that you choose a strong, unique password for your adda1 account and never share your login credentials with anyone.

Age Restriction and Child Safety

adda1 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect, store, or process personal information from anyone under the age of 21. During the registration process, all users must confirm their age and provide valid identity documentation for KYC verification. If we discover or have reasonable grounds to believe that a user is under 21 years of age, we will immediately suspend the relevant account, void any associated transactions, and permanently delete all personal data collected from that individual. If you are a parent or guardian and believe your child has accessed adda1, please contact us immediately at [email protected] so we can take prompt action.

Changes to This Privacy Policy

adda1 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of adda1 following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The most current version of this policy will always be available at adda1.pro/privacy-policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way adda1 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing every privacy-related enquiry thoroughly and in a timely manner.

You can reach us by email at [email protected]. Please include your registered account name and a clear description of your enquiry so we can assist you as efficiently as possible. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours, seven days a week.